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People · CSE
Customer Service Excellence
Build service cultures that delight clients and improve responsiveness. Participants work through practical exercises, guided discussion and hands-on assignments designed to transfer directly to their workplace.
Duration3 full days
FormatFace to face
Quorum15 participants
Standard fee$480
What you will learn
01 · Service standards and expectations
02 · Customer journey mapping
03 · Complaint handling and recovery
04 · Service improvement metrics
Learning experience
Three interactive days with trainer demonstrations, case studies, practical templates, group exercises and actionable learning assignments. Participants receive training materials and a certificate subject to the stated assessment and attendance requirements.
Not scheduled in Namibia yet — we deliver it there on request.
Request it in NamibiaWhere else it is running
No confirmed dates for this programme yet.
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