Vantage Africa School of Leadership - Transforming Leaders Across Africa

South Africa 2027

Start your Customer Service journey today!

You are not simply buying training days. You are investing in how your organisation treats the people it serves, a service your team can deliver, and a community of peers.

What to expect

Learn by doing
Your own project as your case study
QR-verifiable certificate

What you leave with

Customer journey map with its failure points marked
Service standards for each channel you use
Complaint handling and escalation process
Service recovery playbook the front line can use
Satisfaction survey and a scoring approach
Your own service journey mapped and redesigned — during training

You are registering for

Customer Service Excellence

29–31 March 2027 · Johannesburg, South Africa

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Customer Service Excellence

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