Effective Customer Service training

Effective Customer Service training

“A simple smile can be the biggest asset of your customer service team members”

This course is ideal for anyone seeking training in the admin area of work.

Who is this course for? (Target Audience)
  • Fresh graduates looking for a job in customer care industry since it is one of the most readily available professions in today’s job market.

  • Personal Assistants and Secretaries

  • Executive Assistants and PA’s

  • Office Administrators

  • Senior Administrators

  • Office Managers

Benefits of taking this course
  • Recognize your professional role as part of the management team.

  • Manage your time effectively, priorities and delegate.

  • Apply problem solving techniques.

  • Communicate more confidently and effectively.

  • Provide improved support for your manager.

  • Take the lead without being told to do so.

  • Build on your personal power.

  • Realize the impact you have on building your own brand and that of your manager

  • Managing your mouth.

  • Know that everything is about ATTITUDE.

  • You are in control of your own destiny by the CHOICES you make.

Objectives of this course

This interactive 2-week program aims to explore the objectives of the modern Executive PA and Office Administrator’s role and the skills they must master on a daily basis. PA’s add significant value to their role and strategies for managing and organizing multiple bosses. They learn to identify their boss shifting priorities without being told and how to time-manage their own workload.

Your Certification

Our trainers are seasoned trainers with over 10-year training experience and are NITA approved trainers. On completion of the course our trainees will be issued with certificates clearly indicating their proficiency in the course.

Duration and Venue

The Effective Administration Assistant and Secretaries training goes for 2 week and classes are held for one and half hours online through ZOOM for 5 days

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Zoom classes

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Introduction to Effective Customer Service Training